Our Policies

 

Payment Information: All prices are in US dollars.  We accept money orders, cashier checks and credit cards through PayPal  (note: money orders and checks must clear before item is shipped).  International customers must pay via PayPal or International Money Order in US funds.  Arizona residents should add 8.6% sales tax.

Shipping and Handling: Customer pays actual shipping cost; no additional “handling” fee. We try to use the most economical and efficient method available, depending on the size and weight.  Shipping will include Delivery Confirmation, when available. Insurance, while not required, is highly recommended as we are not responsible for items that are lost or damaged during shipment.  We try to ship within two working days of payment clearing into our account, barring holidays, major illness, or other such unforeseen circumstances. Larger items requiring custom crating, such as furniture or paintings etc., may take longer. Since postage rates often depend on weight and destination. We will need your zip code to quote shipping costs.  Multiple purchases can be combined to reduce shipping costs but may require extra time for packing to ensure the safety of your merchandise during transport. 

Returns & Exchanges:  We strive to provide thorough and accurate information about our products and hope that you are thrilled with your purchase.  Since your satisfaction is our priority however,  we will accept returns and offer refunds if the following procedures are followed:  1) Please contact us within 3 days of receipt to discuss the situation and available options;  2) If a return/refund is agreed upon, please ship items back within: 7 days of delivery (buyers are responsible for return shipping costs in most cases);  3) Please pack your item carefully as buyer will be responsible for any loss in value  which may be deducted from the refund.  4) We can not accept returns for custom work, special orders, or personalized items.

Disclaimer:   Our merchandise is intended for collection and/or use by adults.  Please be aware that antique and vintage items, works of fine art, crafts and jewelry, by their very nature, may contain materials and/or parts that could present a health and/or safety hazard for young children. Therefore we do not market to minors and do not recommend that our products be purchased for use by children.
 

Have a Question? Contact Us

 

Visit Us

642 N. Avenida Calma

Tucson Arizona 85745

Message Us

hello@diviimprovement.com

Call Us

(520) 792-9848

Classification by Age and Condition

Antique and Vintage items often show some wear (except if classified as “mint” and even these items can sometimes have some minor factory flaws).  Since describing “condition” can be quite subjective, the following guide is provided to clarify our personal standards 

Mint in Box/Package: Item is as produced by the factory and in its original packaging.  Some minor “factory flaws” may be present but no signs of wear or damage.

Mint: Item is as produced by the factory but without its original packaging.

Near Mint: Item appears in new or nearly new condition but may have some very minor flaws that deter us from classifying it as “Mint”.  We will sometimes list items as “near mint” simply to “err on the side of caution” just in case there might be some minor flaw that we may have missed.

Excellent: Item may have a few minor signs of wear that are not very noticeable and don’t affect its general appearance but no significant wear or damage.

Good: Item has some flaws or signs of wear but is still an attractive piece.

Fair: Noticeable signs of wear or some damage, as described in the listing.

Poor: While we try not to offer items in poor condition, sometimes a piece is so rare, collectible, interesting or quaint that we have decided to include it in our inventory and priced accordingly.

Special Categories: Certain items such as “primitive”, “rustic” or “country” collectibles typically exhibit considerable wear or even some obvious damage.  However, because such wear is characteristic of these pieces, and is even considered to contribute to their “charm”, these pieces would probably not be rated as “poor” but rather “good” or “average” for their age.  The condition of such pieces will be described as accurately as possible and should be visible in the photos.

Classification by Age:  While, officially, an item must be 100 years old to be considered an “Antique”, this definition has broadened somewhat in today’s market.  I tend to think of items produced up through the 1920’s as “Antique” (eg. Edwardian, “Flapper” and Art Nouveau clothing and accessories, as well as “Arts & Crafts” style furniture).  Items from the 1930s through the 1980’s I would classify as “Vintage” and those produced more recently I typically classify as “Collectibles”.

Decorating Your Home?

We know that you are unique and want an equally unique living environment where you can be yourself and feel “at home.”  Let us help you create that special personal space that will be welcoming to friends and reflect your individuality!

Schedule a Creative Design Consultation:

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